Our Approach to Returns and Refunds
We want you to be delighted with every order! While we aim for perfection, we understand that sometimes things don’t go exactly as planned. Because each of our products is crafted specifically for you, our return and refund process is handled with careful consideration on an individual basis.
If you’re not completely satisfied with your purchase, please reach out to us as soon as possible. We genuinely care about your experience and are dedicated to finding a resolution that works for you.
Here’s how we typically approach situations:
- Let’s Talk: The first step is to connect with us and explain the issue. Providing details and even photos can help us understand the situation fully.
- Finding a Solution: We’ll work with you to explore the best possible solution. This might involve offering a replacement, a repair, or in some cases, a refund.
- Case-by-Case Review: Because each item is made to order, we assess each return and refund request individually. Factors we consider include the nature of the issue, whether the product was damaged during shipping, or if there was an error in the customization based on your original order.
Important Considerations:
- Timeliness: Please contact us as soon as you notice an issue with your order. This helps us address your concerns promptly.
- Customization: As your items are uniquely created for you, returns or refunds due to personal preferences or changes of mind after production has begun may not always be possible.
- Shipping Damage: If your order arrives damaged, please keep all original packaging and contact us immediately with photos of the damage. This will help us with the claims process.
Our Commitment to You:
Ultimately, we value your business and want you to have a positive experience with our products. We are committed to open communication and will do our best to ensure your satisfaction.
To initiate a discussion about a return or refund, please contact us directly with your order number and details about the issue. We look forward to hearing from you and working towards a solution!